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Customer Service Assistant Manager

Job Overview

About the Role:
  • The Assistant Manager of Customer Support plays a pivotal role in ensuring the seamless delivery of customer service within the sports betting industry.
  • Their primary objective is to assist the Manager in overseeing and optimizing all aspects of customer support operations.
  • This includes setting and maintaining high standards of service, monitoring team performance, implementing efficient processes and improvements, and resolving escalated customer issues.
  • By fostering a culture of excellence and continuous improvement, the Assistant Manager contributes to enhancing customer satisfaction, loyalty, and retention in the dynamic sports betting landscape.
About You:
  • Minimum of 3-5 years of experience in customer service roles, with at least 1-2 years in a supervisory or leadership capacity.
  • Profound understanding of the sports betting industry, including its products, services, and customer dynamics.
  • Familiarity with industry regulations, compliance standards, and best practices.
  • Strong leadership abilities with proven experience in effectively managing and motivating teams.
  • Demonstrated commitment to delivering exceptional customer service and exceeding customer expectations.
  • Proven track record of handling escalated customer issues with diplomacy and professionalism.
  • Ability to empathize with customers, resolve conflicts, and address complex inquiries or complaints.
  • Collaborate effectively with cross-functional teams, including marketing, operations, and technical support, to achieve common goals.
  • Experience in fostering a collaborative and inclusive team culture that promotes knowledge sharing and continuous improvement.
  • Ability to delegate tasks, provide constructive feedback, and promote a positive work environment.
  • Flexibility to adapt to changing business requirements, industry trends, and customer needs.
  • Resilience in managing challenging situations and maintaining composure under pressure.
  • Exceptional organizational skills with the ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
  • Attention to detail and accuracy in handling customer records, documentation, and reports.
  • Strong analytical and problem-solving skills, with the ability to identify issues, evaluate options, and implement effective solutions.
  • Excellent verbal and written communication skills, with the ability to articulate ideas clearly and concisely.
  • Proficiency in active listening, negotiation, and interpersonal skills.
Salary and Benefits:
  • Competitve Salary Package, HMO, Paid Leaves, Excellent Employee Engagement Initiatives, Training and Career Development Opportunities
Apply Now
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