Content and Community Sr. Specialist

Job Overview

About the Role:
  • Develop and manage a content calendar that aligns with the company’s marketing goals and community interests.
  • Create high-quality, informative, and engaging content (written, visual, and potentially audio/video) for various platforms.
  • Manage and moderate online communities (forums and social media groups) by fostering positive interactions, addressing concerns, and removing inappropriate content.
  • Respond to comments, questions, and messages from community members in a timely and professional manner.
  • Analyze community engagement and sentiments to identify areas for improvement and content optimization.
  • Collaborate with other departments (marketing, sales, design) to ensure brand consistency across all content and communication channels.
  • Stay up-to-date on industry trends and adapt content strategies to resonate with the target audience.
  • Track and report on the performance of content marketing efforts (website traffic, engagement metrics, leads generated).
About You:
  • Minimum of 3 years of experience in content creation and/or community management.
  • Proven experience in developing and implementing engaging content strategies.
  • Excellent writing and editing skills, with the ability to create content in various formats (blog posts, social media captions, email newsletter, etc.)
  • Strong understanding of SEO best practices for content creation.
  • Experience with community management tools and platforms (e.g., forums and social media groups)
  • Excellent interpersonal and communication skills, with the ability to build relationship ad encourage online discussions.
  • Experience with social media marketing is a plus.
  • A passion for staying up-to-date on industry trends and audience interest.
Salary and Benefits:
  • Competitve Salary Package, HMO, Paid Leaves, Excellent Employee Engagement Initiatives, Training and Career Development Opportunities